M.O.A. Computer Applications and Medical Office Administration

The goal of this program is to prepare graduates for entry level positions in the growing field of health care office professionals. These are rewarding careers that not only have good advancement potential but allows graduates to do the kind of work that helps other people.

Graduates of this program will be prepared for positions such as: medical office assistant, medical coder, medical office computer specialist, receptionist, and other support positions in medical offices, hospitals and other health care organizations. This program also prepares graduates to take the to take Microsoft Office Specialist (MOS) certification exams in Word, Excel, Access and PowerPoint; and the National Certification for Medical Office Assistants (NCMOA) exam.

This two semester program incorporates in-depth computer training and the basics of working in a health care office.

 

First Semester

The first semester prepares students to take Microsoft Office Specialist (MOS) certification exams in Word, Excel, Access and PowerPoint; and gives them a solid understanding of computers, software applications, and the Windows operating system. Other topics include: customer service, keyboarding and career planning.

The goal for this semester is earning all four Microsoft Office User Specialist (MOS) certifications

 

 

Word Processing (Microsoft Word)

  • Font and Paragraph Formatting
  • Headers/Footers
  • Mail Merge
  • Outlines
  • Inserting and Manipulating Graphics
  • Business Correspondence
Spreadsheets (Microsoft Excel)
  • Cell Formatting
  • Entering and Calculating Data
  • Formulas
  • Charts
  • Linking and Updating
Databases (Microsoft Access)
  • Tables
  • Queries
  • Forms
  • Reports
  • Linking and Updating Data
  • Integration with Word and Excel
Computer Applications I (Microsoft PowerPoint)
  • Slide Show Formatting
  • Slide Transitions
  • Custom Animations
  • Graphics Usage and Customization
  • Tables
  • Presentation Options, Styles and Layouts
Customer Service
  • Telephone Skills
  • Problem Resolution
  • Handling Difficult Situations
General
  • Resume Preparation
  • Portfolio Development
  • Interview Technique
  • Keyboarding I

Second Semester

In this semester students learn the basics of working in a medical office setting. Subjects include: Medical Terminology, Anatomy and Physiology, Medical Office Procedures, Medical Office Coding, and Human Diseases.

The goal for this semester is for students to be prepared to take the National Certification for Medical Office Assistants (NCMOA) exam.

Students also learn valuable career planning and business communications skills.

 

Medical Terminology
  • Understanding of medical terminology as it relates to the human body.
  • Medical prefixes, suffixes, and roots
  • An overview of anatomy, symptoms, diseases, operations and much more.
Anatomy & Physiology
  • An introduction to the systems of the human body.
  • Structures and functions of these systems will be emphasized.
  • Unifying principles such as nutrition, sex, genetics, environment, exercise and the aging process.
Medical Office Procedures
  • The duties of a medical office assistant's career
  • How to perform administrative functions such as: records management, medical communications, telephone triage, preparing patients charts, scheduling appointments.
  • An introduction in to patient billing and processing insurance claims.
  • Practice management and finances
  • Students learn how to use MediSoft for Windows software.
Computers in Health Care
  • Overview of commonly available software tools used in health care.
  • Introduction to encoding tools and computer assisted coding software used in health care data processing today.
  • Introduction to the electronic health record process and medical office database management software found in U.S. healthcare delivery.
Basic Diagnostic Coding
  • An introduction to basic diagnostic coding and the characteristics and conventions of ICD-9-CM and ICD-10-CM.
  • Other diagnosis coding systems or code sets (DSM-IV, ICD-0, etc.).
  • Focus is placed on using diagnosis codes correctly and official coding guidelines.
  • Includes extensive practice coding exercises.
Basic Procedure Coding
  • An introduction to basic procedural coding and the characteristics of CPT-4 (Current Procedural Terminology), HCPCS (Health Care Financing Administration Common Procedure Coding System) Level II codes, ICD-9-CM Volume III, and ICD-10-PCS.
  • Focus is placed on correct code assignment, and includes extensive practice coding exercises.
Human Diseases
  • Introduction to the effects on the body of systemic diseases
  • Diseases of the various body systems and their treatment.
  • The influences of hereditary factors, external physical agents and infectious mechanisms
  • An overview of principles of pharmacology and purposes of selected laboratory tests.
General
  • Interviewing Skills
  • Job-Hunting Techniques
  • Effective Verbal Communication
  • Business Correspondence
  • Telephone Skills & Etiquette
  • Business Presentations

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