True/False
Indicate whether the sentence or statement is true
or false.
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1.
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Each
of the items in a CIF should be dated and initialed.
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Multiple Choice
Identify the
letter of the choice that best completes the statement or answers the question.
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2.
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Which
of the following is a common location for problems as well as a source for implementing
solutions? a. | Registry | c. | System
applet | b. | Control Panel | d. | Display | | | | |
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3.
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What
is the first rule of troubleshooting? a. | Most problems cannot be fixed. | b. | You can never
have too much information. | c. | It’s always someone else’s
fault. | d. | Two people can solve a problem more
quickly. | | |
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4.
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A
good CIF provides detailed information about the ____ products that make up your
computer. a. | hardware | c. | networking | b. | software | d. | hardware and software | | | | |
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5.
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Which
of the following CIF entries details the nonphysical aspects of a system? a. | Date and
location of the last complete backup | b. | Status of empty ports or slots, upgrade options, or expansion
capabilities | c. | Structure of authorized access and security
measures | d. | Error log with detailed and dated entries of problems and
solutions | | |
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6.
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A
good way to keep any CIF current is to add to, remove, or modify its contents ____. a. | daily | b. | weekly | c. | each time there
is a problem | d. | each time you make a system
modification | | |
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7.
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It is
wise to create a ____ so you can easily associate items in the CIF with the actual component, such as
an alphanumeric labeling system. a. | correlation system | c. | binder | b. | dictionary | d. | network
share | | | | |
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8.
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Which
of the following would be the best storage location for a CIF? a. | Bank
safety-deposit box | b. | Main print server | c. | Fire-proof box
located in a 24-hour security station | d. | Administrator’s home | | |
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9.
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The
____ window provides you with a list of hardware and software, and details of what drivers are
loaded, whether they are signed, IRQs that are assigned, and so on. a. | Network
Settings | c. | System
applet | b. | System Information | d. | Computer Properties | | | | |
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10.
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Which
is the best state of mind in which to troubleshoot? a. | Hostility | c. | Frustration | b. | Anger | d. | Patience | | | | |
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11.
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A
wise person uses ____ to find a better solution. a. | failures | c. | the Internet | b. | successes | d. | his
anger | | | | |
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12.
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The
items recorded in the Event Viewer’s logs inform you of system drivers or service failures as
well as ____ and misbehaving applications. a. | network problems | c. | access logs | b. | security
problems | d. | hardware
issues | | | | |
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13.
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Which
of the following logs is NOT created automatically by Windows XP and viewed using Event
Viewer? a. | System
log | c. | Hardware
log | b. | Application
log | d. | Directory
Service | | | | |
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14.
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What
is the full list of information recorded in the Event Viewer logs about each event? a. | Date, time,
severity, level, event, user ID, and computer | b. | Date, time,
category, user ID, group ID, and computer | c. | Date, source, severity, event, user ID, and
computer | d. | Date, time, source, category, event, user ID, and
computer | | |
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15.
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Most
system errors, including stop errors that result in the blue screen, are recorded in which of the
following logs? a. | System | c. | Hardware | b. | Application | d. | Software | | | | |
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16.
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Which
of the following is NOT one of the three sections of the Computer Management
console? a. | Utilities | c. | Storage | b. | System Tools | d. | Services and Applications | | | | |
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17.
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Which
of the following is found in the System Tools section of Computer Management? a. | Removable
Storage | c. | WMI
Control | b. | Shared Folders | d. | Disk Defragmenter | | | | |
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18.
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Which
of the following is found in the Services and Applications section of Computer
Management? a. | Removable
Storage | c. | WMI
Control | b. | Shared Folders | d. | Disk Defragmenter | | | | |
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19.
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Windows XP Professional interfaces, wizards, and help information focus on ____ rather
than just providing you with factual information. a. | entertainment | c. | building skills | b. | learning
| d. | accomplishing
tasks | | | | |
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20.
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Copying the files to a network drive, linking to a server’s CD-ROM, or installing
a CD-ROM on the workstation are ways to fix which of the following? a. | Disk
errors | b. | Media errors | c. | Domain
controller communication problems | d. | Hardware problems | | |
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21.
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The
failure of a service or driver owing to the failure of a foundation class, or of some other related
service or driver, is called a ____ failure. a. | disk | c. | dependency | b. | media | d. | network | | | | |
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22.
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If
you make any significant changes to the core hardware components of your computer, you may need to
repair or replace your ____.
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23.
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When
troubleshooting a printer, you should check the print ____ for stalled jobs. a. | server | c. | net | b. | queue | d. | list | | | | |
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24.
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When
troubleshooting printer problems, you should check the status and CPU usage of the ____ process using
the Task Manager. a. | printer.exe | c. | Spoolsv.exe | b. | printer.cfg | d. | Spoolpr.bat | | | | |
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25.
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When
troubleshooting RAS, verify the RAS configuration and the modem setup by attempting to establish a
connection to another server or by deleting and re-creating the ____ object. a. | modem | c. | RAS | b. | configuration | d. | connection | | | | |
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26.
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____
and persistent connections may cause a computer to attempt RAS connection with each
logon. a. | Autodial | c. | Manual-dial | b. | Speed-dial | d. | Direct-dial | | | | |
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27.
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When
troubleshooting networking problems, use the self-test or diagnostic tools or software for the ____
if available.
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28.
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Most
partition, boot sector, and drive configuration faults can be corrected or recovered using the ____
tool. a. | System | c. | Disk
Management | b. | Display | d. | Computer Management | | | | |
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29.
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When
troubleshooting permission problems, double-check a user’s group memberships to verify that ____
access settings are not causing the problem. a. | Deny | c. | Allow | b. | Grant | d. | Permit | | | | |
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30.
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If a
user cannot access a resource to which they should have access, first ____. a. | restart the
system | b. | delete and re-create the user account | c. | examine the
user’s group memberships | d. | change the user’s password | | |
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31.
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Most
network administrators agree that two of the most common problems that cause user complaints are
____. a. | network issues
and disk failure | b. | password issues and printing problems | c. | password issues
and permission issues | d. | disk problems and media failures | | |
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32.
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The
____ is the area of a hard drive that contains the data structure for initiating the boot
process. a. | MBT | c. | MBR | b. | boot partition | d. | system partition | | | | |
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33.
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What
command do you execute to configure Dr. Watson? a. | drwat.exe | c. | dr.exe | b. | watson.exe | d. | drwtsn32.exe | | | | |
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34.
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What
is another name for an integrated installation? a. | A hot fix | c. | An automatic update | b. | Slipstreaming a
service pack | d. | A complete
installation | | | | |
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35.
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What
is the predecessor to TechNet? a. | Knowledge Base | c. | Office Assistant | b. | Windows Web
site | d. | Resource
Kits | | | | |
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